Frequently Asked Questions

Your first day starts with a biopsychosocial intake assessment, we review your substance use history, mental health, and life circumstances to build a treatment plan tailored to you. From there, we place you at the right level of care (PHP, IOP, or GOP) and introduce you to your counselor and case manager. Most people leave day one with a clear roadmap instead of more uncertainty.

Most outpatient intake assessments run 120 minutes. Call us at (717) 601-2555 to confirm and to schedule.

Typically we ask you to bring a photo ID, insurance card, list of current medications, and any recent treatment/discharge paperwork. Confirm with our admissions team before your appointment.

In many cases, yes, we work to get new members screened and started quickly rather than making you wait. The fastest way to find out is to call us at (717) 601-2555 or submit our online application, and one of our team members will follow up directly.

That’s normal, and we’ve built our intake process to meet you where you are, no judgment, just honest conversation. Our values center on honesty, respect, and courage to face the truth, and that starts with your first phone call to us, not after you’ve “proven” anything.

Most outpatient programs welcome a support person at intake with the client’s consent, confirm with us directly when you schedule.

We determine level of care using ASAM (American Society of Addiction Medicine) criteria, the industry standard for matching treatment intensity to clinical need. Your intake assessment looks at substance use severity, recent sobriety, home environment, and support system so we can recommend PHP, IOP, or GOP. You don’t have to diagnose yourself; that’s what our assessment is for.

Tell us, it won’t disqualify you, and it’s important clinical information. It will help us determine if the intake is still appropriate or if you need higher level of care.Our program is built around meeting you at Step 1 wherever that starts, including after a relapse. If you’re in active withdrawal or medical danger, call 911 or go to the nearest ER first, then follow up with us.

Yes. Alcohol use disorder is one of the most common reasons people come to us, and we build treatment around individualized, evidence-based counseling (CBT, MI, DBT, ACT) rather than a one-size-fits-all curriculum.

Yes, we work with clients recovering from opioid use, including heroin and prescription opioids, through our outpatient counseling and case management model. If you’re currently on medication-assisted treatment (MAT) or need a prescriber, ask us how we coordinate with outside MAT providers.

Yes. Our outpatient and PHP programs address stimulant use, including methamphetamine, with individualized treatment planning and regular accountability testing.

Yes, we treat cocaine and other stimulant use disorders within our IOP, GOP, and PHP tracks using the same individualized, evidence-based approach we apply to other substances.

Yes. We address cannabis use disorder through the same outpatient counseling framework, especially when it’s contributing to broader substance use or interfering with daily functioning.

Yes. We address gambling disorder through the same outpatient counseling framework, especially when it’s interfering with daily functioning.

Yes, our assessment and 10-Step program are built for polysubstance use, which is common. Your treatment plan is individualized rather than substance-specific, so using more than one substance doesn’t complicate your ability to get started with us.

No, R3 Recovery Services does not provide Medication-Assisted Treatment (MAT) directly. However, we work closely with trusted referral partners who can help individuals start MAT or continue their existing MAT services when appropriate.

Medical necessity for any medication is a clinical decision, typically made by our Medical Director in coordination with your counselor during and after intake, never something we expect you to figure out on your own.

Bring a current medication list and any prescriber contact information to intake so our clinical team can coordinate your care rather than interrupt it.

Yes. Family involvement is an important part of our holistic approach to recovery. One of the six focus areas in our workshop curriculum is dedicated to rebuilding relationships and addressing the impact addiction has had on loved ones.
While family participation is not required, it is strongly encouraged when appropriate. We understand that family members may live out of state or have work and personal commitments, so we offer flexible options, including weekend participation when possible.

While we do not provide traditional family counseling services, our program includes a dedicated relationships and family-focused track designed to help clients rebuild trust, improve communication, and strengthen important relationships.
Our case managers also support clients through aftercare planning and provide guidance on creating healthier family connections throughout the recovery process.

The most helpful support families can provide is staying involved while encouraging accountability. Recovery requires both compassion and structure, which is why our approach combines support with accountability measures, including regular drug testing.
Family members who understand and reinforce healthy boundaries can play an important role in helping recovery become sustainable. Your case manager can provide guidance tailored to your family’s unique situation.

At this time, we do not provide treatment for both partners simultaneously within our program. However, our team can help connect your spouse or partner with trusted referral partners who can provide the appropriate support and treatment resources.
Our goal is to ensure that each individual receives the care they need while supporting both partners throughout their separate recovery journeys.

Recovery does not end at discharge. Before graduation, our team works with you to create an aftercare plan that may include sober living referrals, local support groups, and continued recovery resources.
Through our Legacy Program (Step 10 of our 10-Step Roadmap), graduates stay connected with the R3 community through ongoing fellowship events and alumni support.

Yes. Our Legacy Program provides continued connection after treatment through monthly fellowship events and opportunities to stay engaged with the recovery community.

While we do not offer peer recovery coaching as a standalone service, our case management team provides ongoing support through accountability, resource navigation, and connections to recovery resources.

We help connect clients with sober living resources through partnerships with R3 House and other trusted regional providers based on individual recovery needs and readiness.

Yes. Our case management team can help connect you with local recovery meetings, community resources, and ongoing sober support networks as part of your aftercare planning.

Yes. Employment support is an important part of our case management services. Our team can assist with job searches, applications, resume support, and connecting you with career resources such as PA CareerLink, the Office of Vocational Rehabilitation (OVR), and other community employment resources.

Yes. Our case management team can support clients with creating, updating, and improving resumes as part of our Life Skills services.

Yes. When needed, our case management team and counselors can provide guidance and support to help clients prepare for employment opportunities.

Yes. Our case managers can help connect you with educational opportunities and resources as part of life-skills development and aftercare planning.

We do not provide vocational training directly, but we can connect you with trusted referral partners and community resources that offer career and skills-based training.

While we do not provide expungement services directly, our team can help connect you with organizations and resources that specialize in legal support and expungement assistance.

If you’re in active withdrawal, especially from alcohol or benzodiazepines, that can be medically dangerous, call 911 or go to the nearest emergency room right now. We’re an outpatient provider, not a detox facility; our 10-Step program is designed for clients who’ve completed detox/inpatient care or achieved 30 days of continuous sobriety. Once you’re medically stable, we’re here to help with next steps.

If you’re in crisis or thinking about suicide, call or text 988 (Suicide & Crisis Lifeline) right now, or call 911 if you’re in immediate danger. We support our clients during business hours, and if you’re in immediate distress or a medical emergency, please call 911 or your local emergency services first.

Tell your counselor, we treat relapse as clinical information, not a disqualifier, and our weekly random urinalysis exists to catch and address it early rather than punish it. If a relapse involves an overdose risk, get emergency medical help first.

Attendance and consistency are important parts of the recovery process. Our team works with you to create a schedule that fits your availability and supports your treatment goals.
If you miss multiple sessions, we will have a conversation to better understand any barriers or challenges you are experiencing and work together on an action plan to help you stay engaged in your recovery journey.

Call us at (717) 601-2555 and ask for case management, connecting you to affordable/emergency housing resources is a core part of what we do. If it’s outside business hours and you’re in immediate danger, contact 911 or a local shelter/crisis line.

For us, success isn’t just sobriety, we measure it across our 10-Step Roadmap through sobriety milestones (30, 60, 120, 180+ days) alongside progress in six “collateral damage” areas: finances, relationships, occupation/education, mental/brain health, spirituality, and legal standing.

We track progress through our 10-Step Roadmap’s built-in milestones, ongoing clinical assessment, and objective accountability tools like weekly random urinalysis and saliva testing.

Relapse triggers a clinical response from us, not automatic discharge, it’s addressed through your counselor and case manager, and may adjust your level of care or session frequency depending on severity.

Through our Legacy Program (Step 10), monthly alumni fellowship events designed to keep our former clients connected to a sober community well past their last formal session with us.

Nicotine products are not permitted on our premises. If you choose to smoke or vape, it must be done off-site. Please confirm our current guidelines with the admissions team before your first day.

Yes. Please bring all current medications in their original, labeled containers and disclose them during intake so our team can properly document and review them. Medications are not permitted on-site unless they are medically necessary or approved due to safety considerations.

Yes. Clients may keep their phones with them; however, phone use is not permitted during treatment sessions. We encourage everyone to remain fully present and focused during their recovery work.

Not having an ID does not necessarily prevent you from starting the process. Our team can often begin your assessment and help you navigate any ID or documentation challenges.

We understand that legal concerns can be a part of someone’s recovery journey. We do accept individuals who have active warrants. Since every situation is different, please speak with our case management team for guidance. While we do not provide legal services, we can help connect you with appropriate legal resources.

Yes, we accept clients who are pregnant. Because pregnancy can impact treatment planning and clinical needs, we ask that you speak directly with our Clinical Director so we can ensure the appropriate support and care plan is in place.

We welcome individuals from diverse backgrounds and collect preferred language information during intake to better understand your needs. If you require language-specific support, please contact our team to discuss available options and potential referral resources.

Yes. We work with individuals transferring from other treatment programs. During the intake process, we review your treatment history, including previous levels of care and experiences, to determine the best fit within our 10-Step Roadmap.

We work to make the admissions process as smooth and timely as possible. Call us at (717) 601-2555 or complete our online application, and our admissions team will follow up to schedule your assessment and discuss next steps.

Yes. We accept most commercial insurance plans and are in-network with Highmark and Blue Cross Blue Shield. We also work with Aetna, UnitedHealthcare, Capital Blue Cross, Optum, Cigna, PerformCare, Quest, and many other insurance providers. The fastest way to confirm your coverage is to contact our admissions team. We’ll verify your benefits before you begin treatment.

If you do not currently have insurance, please contact our admissions team. While insurance is required before starting treatment, our case management team can help you explore your options, including applying for Medicaid or obtaining other qualifying coverage. We cannot complete the intake process until insurance coverage is in place, but we’re here to help you navigate that process.

Your out-of-pocket costs depend on your insurance plan, deductible, and recommended level of care. Before you begin treatment, we’ll verify your benefits and explain any expected costs so you know what to expect.

Yes. Payment plans are available for eligible clients. Our team can discuss your options and help you determine the best payment solution for your situation.

Some insurance plans require prior authorization before certain levels of care or services are approved. Our admissions and billing teams work directly with your insurance provider to obtain any necessary authorizations and will guide you through the process.

If your insurance changes while you’re in treatment, let your case manager or admissions team know as soon as possible. We’ll reverify your benefits and work to minimize any interruption in your care or coverage.

Our programs offer different levels of care based on your individual needs while following ASAM guidelines.

• PHP (Partial Hospitalization Program): Our most intensive level of care, offering structured treatment with furnished, needs-based housing.
• IOP (Intensive Outpatient Program): A step down from PHP, with multiple group sessions each week that gradually taper as you progress.
• OP (Outpatient Program): Our least intensive level of care, providing ongoing support while allowing greater flexibility for work, school, and daily life.

Learn more about our levels of care on our website.

Your schedule depends on your level of care and where you are in our 10-Step Roadmap. PHP includes the highest level of clinical support, while IOP and OP gradually reduce the number of weekly sessions as you make progress in recovery.

Learn more about our levels of care on our website.

Every treatment plan is personalized. Your weekly schedule is based on your current step in our 10-Step Roadmap, with more frequent sessions early in recovery that gradually decrease as you build stability and independence.

Learn more about our levels of care on our website.

Our roadmap is built around clear milestones: 30 days (Step 1), 60 days (Step 2 complete), 120 days (Step 3 complete), and 180+ days (Steps 4–9), after which you can move into our Legacy alumni program. Actual length varies by your individual clinical needs.

Learn more about our levels of care on our website.

Progress through our program is based on clinical milestones, sustained sobriety, participation in treatment, and successful completion of each stage of our 10-Step Roadmap. Graduation reflects your readiness to transition into long-term recovery with continued support through our Legacy Program.

Learn more about our levels of care on our website.

Yes — our entire 10-Step Roadmap is designed as a step-down model, moving you from more intensive care (PHP) to less intensive outpatient support (IOP, then GOP-level maintenance) as you stabilize.

Yes. Our treatment model is designed to be flexible. As your recovery progresses, you may transition between levels of care, moving from more intensive support to greater independence while continuing to receive the clinical services you need.

Learn more about our levels of care on our website.

Yes. We treat co-occurring anxiety and substance use disorders using a trauma-informed, evidence-based approach. Our clinical team incorporates therapies such as CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavior Therapy), Motivational Interviewing (MI), and Acceptance and Commitment Therapy (ACT) to address both mental health and addiction together.

Yes. Our individualized, trauma-informed approach is designed to support clients experiencing both depression and substance use disorders, helping address the underlying factors that contribute to recovery.

Yes. Our trauma-informed treatment model is designed to address both trauma, including PTSD, and substance use disorders, recognizing that lasting recovery often requires treating both together.

Yes. During the intake process, we review your mental health history, including any previous diagnoses. Our Medical Director and clinical team work together to coordinate care and determine the most appropriate treatment plan for individuals with co-occurring conditions.

Yes. Our intake assessment includes screening for diagnosed conditions such as ADHD and how they impact your daily life. This information helps our clinical team develop a treatment plan tailored to your individual needs.

Please disclose all current medications during your intake assessment. Our Medical Director and clinical team will review your medications and coordinate your care. Do not stop or change any prescribed medications unless directed by your healthcare provider.

We do not have a psychiatrist on-site. However, we can coordinate care with your current psychiatrist or help connect you with a psychiatric provider if needed.

Yes. We believe continuity of care is an important part of recovery. With your consent, we can coordinate with your current therapist and other healthcare providers. If you do not already have a therapist, our case management team can also provide referrals to trusted local mental health professionals.

Often, yes. Many of our clients continue working while receiving treatment. During the admissions process, we discuss your work schedule, employment needs, and whether you may need support with documentation such as FMLA paperwork. Our IOP and OP programs offer greater scheduling flexibility than PHP, making it easier for many clients to balance treatment with work.

Yes. We offer evening groups to help accommodate work and other daytime commitments. Contact our admissions team to learn about current scheduling options.

No. At this time, we provide treatment services in person only.

Yes. Our case management team can help connect you with transportation resources and ride assistance to support your attendance in treatment.

While we do not provide on-site childcare, our case management team can help connect you with childcare resources and other community services that support your recovery.

In many cases, yes. We work with students to develop a treatment schedule that supports both their recovery and educational goals. Your case manager will work with you to determine the best plan based on your individual needs and program schedule.

Yes. We can provide appropriate treatment documentation, such as attendance verification and other records when permitted. Our case management team also offers legal education and advocacy to help you navigate court-related requirements. Please contact us to discuss your specific documentation needs.

Yes. With your consent and when appropriate, we can communicate with probation or parole officers to support your treatment and help meet court-ordered requirements.

Yes. We work with individuals who are completing treatment as part of DUI-related requirements. Our admissions team can help determine the appropriate level of care based on your situation.

Yes. Our case management team can assist with child welfare-related referrals and help coordinate services as part of your treatment and recovery plan.

Yes. We welcome referrals from Drug Court programs and can work with participants to help meet program requirements while supporting their recovery journey.

Yes. We have a small on-site parking lot for clients, and additional street parking is available nearby.

Yes. We ask all clients to follow our dress code to help maintain a safe, respectful, and professional treatment environment. Our admissions team can provide the full dress code before your first day.

Clients may keep their cell phones with them; however, phone use is not permitted during treatment sessions. We encourage everyone to remain fully engaged and focused during programming.

Yes. Clients participating in our PHP program are provided lunch each day. We also offer fresh coffee, tea, water, and light snacks for clients.

Smoking is permitted only in designated outdoor smoking areas. Smoking and vaping are not allowed inside the building or anywhere on our premises where prohibited. We ask all clients to follow our smoking guidelines and be respectful of others.

Yes. Our facility is ADA accessible, and we are committed to providing reasonable accommodations whenever possible. If you have specific accessibility needs, please let our admissions team know so we can best support you.

Unfortunately, we are not able to accommodate pets at this time. If you have a service animal, please let us know so we can discuss your specific needs.

At R3 Recovery Services, we believe recovery is about more than achieving sobriety. Our 10-Step Roadmap is designed to help clients rebuild the areas of life most impacted by addiction, including relationships, finances, employment and education, brain health, spirituality, and legal stability. In addition to evidence-based clinical care, our hands-on case management helps remove barriers to recovery by connecting clients with resources for housing, transportation, employment, insurance, and more.

Our multidisciplinary team includes a Clinical Director, Medical Director, Lead Counselor, licensed counselors, case managers, and support staff who work together to provide compassionate, individualized care. Every client receives support from experienced professionals committed to long-term recovery.

Yes. Our clinical approach is grounded in evidence-based practices and delivered through a trauma-informed, individualized model. We tailor treatment to each client’s unique needs rather than using a one-size-fits-all approach.

Our clinicians use a variety of evidence-based therapeutic approaches, including:

• Cognitive Behavioral Therapy (CBT)
• Dialectical Behavior Therapy (DBT)
• Motivational Interviewing (MI)
• Acceptance and Commitment Therapy (ACT)

These therapies are personalized to support each client’s recovery goals and overall well-being.

R3 Recovery Services offers a holistic approach that recognizes the importance of spiritual wellness as one aspect of recovery. Spiritual health is one of the six focus areas in our program, and clients have access to spiritual mentorship if they choose. At the same time, all clinical treatment is rooted in evidence-based therapies and is designed to support individuals from all backgrounds, beliefs, and faith traditions.