Annual Report

R3 Recovery Services | 2025 Annual Report

 
MISSION & CORE VALUES
In 2025, R3 Recovery Services clearly defined and unified our mission and core values, giving shared language to the purpose that has guided our work from the beginning. This clarity strengthened our culture, aligned our decision-making, and ensured consistency across clinical care, operations, and community partnerships.
 
At the heart of R3 is our mission: Recover • Restore • Rebuild
This mission reflects our belief that recovery is not a single outcome, but a process of
transformation that unfolds in stages and is best supported in community.
 
Recover | We confront addiction directly. Addiction has taken too many lives and fractured too many families, and we exist to guide individuals toward freedom, stability, and hope. Recovery is the essential first step—reclaiming a life addiction attempted to steal.
 
Restore | We walk alongside members as they heal what addiction damaged. Relationships, identity, confidence, dignity, and self-worth can be rebuilt with the right support. Restoration means treating the whole person and helping each individual rediscover their inherent value and purpose.
 
Rebuild | Our work does not stop with sobriety or stabilization. We empower members to step into who they were created to be, using their gifts and potential to build meaningful,  purpose-driven lives marked by direction, responsibility, and hope.
 
CORE VALUES
In 2025, we formally articulated five core values that guide how we live out our mission every day: Growth, Team, Mission, Kindness, and Truth.
 
Growth | We invest in the personal and professional development of our staff. For members, growth means more than abstinence—it is holistic transformation: mental, emotional, spiritual, relational, and financial. Organizationally, we pursue continual improvement while growing with integrity and purpose.
 
Team | Recovery does not happen in isolation. Internally, every staff role matters. Among members, we cultivate connection and accountability. Externally, we collaborate with treatment providers and community partners to ensure individuals receive the right care.
 
Mission | We are mission-driven. Every decision—from programming to finances—is evaluated by one question: Does this move our mission forward?
 
Kindness | We strive to be warm, compassionate, and humble in how we treat others. Recovery flourishes in environments where people feel safe, respected, and valued.
 
Truth | Healing begins with truth. We practice honesty, accountability, and transparency—within our team, with our members, and in our organizational practices.
Together, our mission and core values form the foundation for how R3 operates, grows, and serves.
 
Key Program Highlights – 2025
  • Continued delivery of high-quality, evidence-based treatment with personalized care and practical life-skills development.
  • Sustained and strengthened Intensive Outpatient (IOP) and General Outpatient (GOP) programming.
  • Launched Partial Hospitalization Program (PHP), expanding our continuum of care.
  • Became in-network with UPMC, CCBH, and Quest.
  • Added PHP level of care to all insurance contracts except CCBH and PerformCare.
  • Added five full-time staff members, bringing total to eight full-time team members.
  • Maintained ten part-time or contracted staff for program flexibility.
  • Welcomed two master’s-level clinical interns.
  • Served 187 unique clinical members.
  • Served an additional 65 members in case management services.
 
2025 Data Overview & Narrative Summary
 
In 2025, R3 Recovery Services served 187 unique members in our clinical program and an additional 65 individuals through case management. This reflects continued expansion of both structured clinical care and supportive recovery services.
 
Our treatment population was predominantly male (70.7%), with women representing 28.9% of members and 0.4% identifying as non-binary. While men remain the majority of those served, nearly one-third of participants were women—supporting our continued investment in strengthening women’s programming.
 
The racial and ethnic makeup of our program included 78.2% White members, 9.4% Black or African American, 8.3% Hispanic or Latino, 2.4% Asian, and 1.7% Multiracial individuals. This reflects growing demographic diversity within the population we serve and highlights opportunities for continued outreach.
 
Our average member age was 36.9 years, with a median age of 35. The youngest member serve was 18 and the oldest 69, spanning a 51-year age range. Over 60% of participants were between ages 26 and 45, representing individuals in key life-building years—careers, parenting, and long-term stability.
 
Treatment outcomes demonstrate strong engagement:
  • 31.8% successfully completed treatment.
  • 11.2% followed recommendations through referral to higher or alternative levels of care.
  • 21.8% remained actively engaged into 2026.
Combined, 64.8% of members were compliant or successful in following treatment recommendations.
 
While 27.9% discharged against clinical advice (ACA), and 2.2% were administratively discharged, the majority of members either completed care, followed medical recommendations, or remained actively engaged.
 
One of the strongest indicators of program effectiveness is our average length of stay of 224.5 days (7.4 months). Because our model is intentionally designed around 6–10 months of engagement, this average reflects sustained participation and alignment with our long-term recovery framework.
 
Overall, 2025 reflects stabilization, expansion, and deepening engagement across all levels of care.
 
Demographics
 
Gender Breakdown
  • Male: 70.7%
  • Female: 28.9%
  • Non-Binary: 0.4%
Race / Ethnicity Breakdown
  • White: 78.2%
  • Black or African American: 9.4%
  • Hispanic or Latino: 8.3%
  • Asian: 2.4%
  • Multiracial: 1.7%
Religious Affiliation
  • No Religious Affiliation: 46.8%
  • Christian: 31.6%
  • Catholic: 15.2%
  • Nondenominational: 2.5%
  • Protestant: 1.3%
  • Agnostic: 1.3%
  • Jewish: 1.3%
 
Age Statistics – 2025
  • Average Age: 36.9 years
  • Median Age: 35 years
  • Youngest Member: 18
  • Oldest Member: 69
  • Age Range: 18–69
Age Distribution
  • 18–25: 18.4%
  • 26–35: 33.2%
  • 36–45: 27.5%
  • 46–55: 14.1%
  • 56+: 6.8%
 
Treatment Outcomes – 2025
  • Successful Completions: 31.8%
  • Discharged Against Clinical Advice (ACA): 27.9%
  • Successful Referrals: 11.2%
  • Administrative Discharges: 2.2%
  • Other: 5.6%
  • Still Active into 2026: 21.8%
Compliance with Treatment Recommendations
  • Compliant / Successful: 64.8%
  • Non-Compliant: 30.1%
  • Other: 5.6%
 
Average Length of Stay
The average length of stay in 2025 was 224.5 days (7.4 months).
This aligns directly with our 6–10 month program design and reflects sustained therapeutic engagement and long-term stabilization.
 
Regulatory Compliance
  • 0 reportable events to DDAP.
 
Financial Overview
 
Funding Sources
  • PerformCare – 25.28%
  • BCBS – 22.27%
  • Aetna – 16.43%
  • Cash Payors – 8.14%
  • SCA Case Management – 8.98%
  • Capital Blue – 3.58%
  • CCBH – 2.85%
  • UHC – 2.33%
  • Case Management Contracts – 2.59%
  • SCA Clinical – 1.85%
  • UPMC – 2.58%
  • Quest – 1.01%
  • Donations – 0.75%
  • Loan – 0.53%
  • American Plan – 0.26%
  • PHP Rent – 0.19%
  • Magellan – 0.21%
  • Geisinger – 0.09%
  • Cigna – 0.07%
Financial Structure
  • Nonprofit institution.
  • No investors or shareholders.
Expenditures
  • Largest expense: Staff salaries.
  • No major capital purchases outside normal operations.
 
Future Goals – 2026
Build a Robust and Active Alumni Community
Develop structured alumni engagement that fosters long-term connection and accountability.
Launch a Family Support Program
Offer structured education and support for families impacted by addiction.
Expand and Strengthen Women’s Programming
Increase specialized groups and tailored services for women.
Broaden the “Collateral Damage of Addiction” Curriculum
Expand classes addressing financial, relational, vocational, and legal rebuilding.
Strengthen Community Through Shared Experiences
Increase structured community-building events during and after treatment.