Terms & Policies

Confidentiality Policy:

All Substance Abuse Treatment Facilities are subject to comply with Title 42 Code of Federal Regulations, part 2, titled “Confidentiality of Alcohol and Drug Abuse Client Records”. This means that R3 is not allowed to acknowledge your presents in treatment or lack thereof to any persons except under specific conditions.

Those conditions are as follows:

  • The member provided written consent stating their approval.
  • The information is provided under a court order.
  • The information to provide to medical personnel when the member is in a medical emergency.
  • The information is pertaining to suspected child abuse or neglect. In this case, the member of R3’s staff would be required under state law to report the suspected child abuse or neglect.
  • The information is pertaining to a threat of bodily harm to self or to others. In this case, the member of R3’s staff has a duty to warn the individual about whom the threat was made.
  • The information pertains to a crime committed by the member against the program or an employee of the program.

You may see 42 U.S.C. 290dd-2 for federal laws and 42 CFR Part 2 for federal regulations.

 

Urinalysis Testing

R3 offers random urinalysis and saliva testing to all of its members on a weekly basis. All samples that are collected will be sent to a laboratory for confirmation testing. Testing provides accountability and is an important piece of treatment.

All members will be expected to provide urine or saliva screens upon request, and members will not always be forewarned of the test.

 

SMS Messaging & Your Privacy:

We value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Text Messaging Terms:

  • Consent: By opting in, you authorize R3 House to send text messages using an autodialer. Consent is not a condition of purchase or treatment.
  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to the number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
    Interference: Carriers are not liable for delayed or undelivered messages.
  • Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you.

 

Crisis Guidelines:

R3 Recovery Services will be available during business hours to support you in any way we can. However, we do not run around the clock and our services and scope is limited. If you are having a true medical emergency, you should call 911 immediately or go to your local emergency room. If you call and someone is not available to answer your call, please leave a message detailing your purpose for the call and you will receive a call back within 48 hours.

If you are in need of immediate support, please call 911 or the National Crisis Hotline.